An important decision
We know that choosing a Renovator and going forward with a renovation of any size is a difficult thing to do – and an important one.
Here’s what you can expect when you trust OakWood to be your contractor of choice.
We will:
- Give you a firm, always fair, and competitive price for your project
- Stick to our contract price and never charge you “extras”
- Start and complete your project on-time, and get the inspections done in a timely manner so that you can enjoy your investment and move on with your life
- Give excellent communicationand service throughout your project:
- We will return all phone calls and emails the same day or by 9:00 am the next morning.
- We will have a live person answering the phone.
- You will have one point of contact for your entire project
- We will provide you with a 24 hour emergency phone number
- Provide in-house design services to make sure that the design meets your specific needs and budget
- Use only the very best Trade Partners in the area to work on your home – to ensure the work is done correctly the first time and you will have few or no problems with your job
- Employ clean, professional workers who don’t smoke, don’t play the radio very loudly, don’t swear, don’t drink or use any non-prescription drugs while they are on your job
- Have all the required licenses, workplace safety, workers compensation insurance and Contractor insurance including 5 million dollars liability coverage for your project
- Leverage excellent supplier contacts so that we can get the products that you want for a fair price
- Return your trust and confidence by doing the job right: on-budget and on-time.
- Build green to LEED, Energy Star and R-2000 standards
- Take specific steps to prepare, protect and respect your home:
- Dust protection: covers for all stairs and flooring, vent protection, blue skin over tubes and shower bases, dust protection walls, etc.
- Zippered plastic barriers from work areas to clean areas
- Broom clean home at end of every day with major clean up at end of every week
- No-Go-Zones in your home where Trades and workers cannot go so that the homeowner can keep their privacy
- Provide you with professional documentation for all work to be done and handle any changes with a proper change order
- Meet or exceed all workplace safety standards while on your property:
- Fence protection on sites to prevent accidents and theft
- PortaPoty on all sites to keep your home clean
- Ministry of Labour and Workplace Safety guidelines in the onsite project binders
- OakWood has established a complete and comprehensive safety policy to protect you the homeowner from litigation should an accident ever occur.
- Unconditionally stand behind our workmanship with a minimum 5 year warranty
Please ask us for details on any of these commitments to you.
